VIVAVOX LTD (trading as Sensay) - GENERAL DATA PROTECTION REGULATION (GDPR) POLICY

Vivavox Ltd ("us", "we", "our", or "the Company"), registered with Companies House registration number: 14904452, trading as Sensay, operates the Sensay webapp and mobile application (hereinafter referred to as "Service"). This policy outlines our practices with respect to collecting, using, maintaining, protecting, and disclosing your Personal Data under the General Data Protection Regulation (GDPR) in the United Kingdom.

1. DEFINITIONS
  • "Personal Data" means any information relating to an identified or identifiable natural person.
  • "Data Controller" means the natural or legal person who determines the purposes and means of the processing of personal data.
  • "Data Processor" means a natural or legal person who processes personal data on behalf of the Data Controller.
  • "Data Subject" is any living individual who is using our Service and is the subject of Personal Data.
PRINCIPLES FOR PROCESSING PERSONAL DATA Our principles for processing personal data are:
  • Fairness and lawfulness: We process personal data lawfully, fairly, and in a transparent manner.
  • Limited purpose: We process personal data for the specific purposes set out in this policy.
  • Data minimisation: We ensure that the personal data we process is adequate, relevant, and limited to what is necessary.
  • Accuracy: We take every reasonable step to update or remove data that is inaccurate or incomplete.
DATA WE COLLECT AND PROCESS We may collect and process the following data about you:
  • Personal identifiers such as your name and email address.
  • Technical data including your IP address, your login data, and your device type.
  • Usage data detailing how you use our service.
HOW WE USE YOUR DATA We use your personal data to:
  • Provide and improve our service.
  • Notify you about changes to our service.
  • Allow you to participate in interactive features of our service when you choose to do so.
  • Provide customer care and support.
DISCLOSURE OF YOUR DATA We may disclose your data:
  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
DATA SECURITY
  • We use appropriate technical and organisational measures to secure your personal data and to prevent its loss, misuse, or alteration.
YOUR RIGHTS UNDER THE GDPR As a data subject, you have the following rights:
  • Right to be informed about the collection and use of your personal data.
  • Right to access your personal data.
  • Right to have your personal data rectified if it is inaccurate or incomplete.
  • Right to be forgotten, which enables you to ask us to delete or remove personal data.
  • Right to restrict the processing of your personal data.
  • Right to data portability.
  • Right to object to the processing of your personal data.
CHANGES TO THIS POLICY
  • Any changes we make to our GDPR policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our GDPR policy.
CONTACT DETAILS
  • For any queries or requests relating to your personal data, please contact us at: gdpr@sensay.io.

This GDPR Policy was last updated on 17th July, 2023.